Silent Sentinel Support
Motorola Solutions · Ware, United Kingdom
- Salary
- Not stated
- Job type
- Full-time
- Level
- Mid level
- Location type
- On-site
This role is hosted on the employer site. The Apply button opens the employer's own application page there — CareerHub does not collect your application for this listing.
What this role actually involves
CareerHub analysis
Motorola Solutions is hiring a Silent Sentinel Support on a full-time basis in Ware, United Kingdom. The role is on-site and pitched at mid level, so the hiring team will expect working familiarity with the core skills listed below rather than classroom exposure. The responsibilities below are the ones worth rehearsing before an interview. Motorola Solutions operates in general, which shapes both the pace of the work and the kind of examples that land well in an interview.
About the job
Full job description Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. At Motorola Solutions, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally. Job Description Overview: Reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for YOU! Responsibilities: Learn and maintain a strong understanding of Motorola Solutions software and products with a primary focus on Silent Sentinel products Troubleshoot Motorola Solutions hardware, software and systems over the phone, chat and remotely Concisely document software, hardware, and network information in a case management system Provide an exceptional customer experience during calls, emails, chat, and customer escalations Prioritize between tasks including inbound calls, existing case management, live chat, email requests, repairs Collaborate with the regional and global support teams to provide high quality and effective customer experience Be available to work on call for after hours and weekend emergency support Continuously learns new skills, technologies & products; keeping up with Motorola Solutions’s pace of innovation
Responsibilities
Requirements
Salary insight
Motorola Solutions has not published a salary for this Silent Sentinel Support role. That is common, and it is not a red flag by itself. Ask for the band at the first screening call — most recruiters will share it, and it saves both sides time. Before that call, decide on your own number for a mid level role in Ware, United Kingdom. Our salary guides give a starting point, and it is far easier to negotiate from a figure you have already justified to yourself.
Where this role leads
- 1Senior Silent Sentinel Support — depth in one area plus reliable delivery
- 2Lead Silent Sentinel Support or Silent Sentinel Support Manager — the branch point between people and craft
- 3Head of General function — three to six years out
How to apply for this role well
Tailoring your CV
- Put the listed skills in the top third of page one. Most screens for a Silent Sentinel Support take under a minute, and recruiters read top-down.
- Mirror the language of the listing where it is honest to do so. If the advert says "Silent Sentinel Support", write "Silent Sentinel Support" — not a synonym an applicant tracking system will miss.
- Lead each bullet with a verb and close it with a number. "Managed reporting" is invisible; "Rebuilt weekly reporting for 12 branches, cutting prep time from 6 hours to 40 minutes" is not.
- Keep it to two pages and export as PDF so your layout survives.
Your cover letter
- Open with the specific role and where you saw it: "I am applying for the Silent Sentinel Support role at Motorola Solutions." No suspense, no throat-clearing.
- Paragraph two is the one that matters. Take a single requirement from the listing and give a concrete example of doing it, with the outcome.
- Show that you know something about Motorola Solutions beyond its homepage — a product decision, a market they operate in, a recent change in general.
- Close with availability and a clear next step. Three to four short paragraphs, under 300 words, in the body of the email if you are applying by email.
- Never send the same letter twice. Reviewers can tell, and a generic letter is worse than none.
Before you hit send
- A CV tailored to this listing, saved as PDF with your name in the filename.
- A short cover note that names the role and one relevant result.
- Two referees who have agreed in advance to be contacted.
- An account on the employer site — the employer takes applications there.
Interview preparation
- Prepare a two-minute answer to "why this role at Motorola Solutions?" that references the company's work in general.
- Have three STAR stories ready — situation, task, action, result — that cover your core skills.
- Expect at least one question about working on-site, especially how you keep work visible to people who cannot see your screen.
- Prepare two questions of your own. Good ones: what does success look like in the first 90 days, and what does the team find hardest right now?
Industry context
Motorola Solutions works in General. As the organisation, that affects how the Silent Sentinel Support role is scoped: smaller teams tend to want breadth and a bias to action, larger ones want depth and evidence that you can work across functions. Candidates who research the sector — its customers, its regulation, its current pressures — interview noticeably better than those who research only the company.
Motorola Solutions is hiring in Ware, United Kingdom. This profile was created from a job posting and has not yet been expanded by the employer.
Frequently asked questions
Is the Silent Sentinel Support role at Motorola Solutions remote?
No. It is an on-site role in Ware, United Kingdom.
What salary does this role pay?
No salary has been published for this listing. Ask the recruiter for the band during the first call — it is a reasonable question and most will answer it.
How do I apply?
This listing is hosted on the employer site. The Apply button sends you to the employer's own application page there. You can also save the job here and track it from your dashboard.
How long does a response usually take?
Two to three weeks is typical. If you have heard nothing after ten working days, a short, polite follow-up to the recruiter is appropriate and will not count against you.
What experience level is required?
Mid level. If you meet roughly 70% of the requirements it is still worth applying — very few candidates match every line of a job advert.
How to apply for this role
Motorola Solutions takes applications for this role on the employer site. Use the Apply button at the top of this page — it opens their application form directly. Save the job here first if you want to track it in your dashboard.
Apply on the employer siteKnow someone right for this role?
Share the listing — they land on this page with the full description and can apply from here.
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Listing last updated August 24, 2026. The analysis, skills breakdown, salary insight and interview guidance on this page were written by the CareerHub editorial team and are independent of the employer. Always verify pay and conditions with the employer before accepting an offer.