Customer Service Representative

What this role actually involves

CareerHub analysis

CareerHub is hiring a Customer Service Representative on a full-time basis in Lagos, Nigeria. The role is on-site and pitched at mid level, so the hiring team will expect working familiarity with Customer Service, Communication and Problem Solving rather than classroom exposure. There are 8 core responsibilities attached to the position; the first two are usually what the interview actually focuses on. CareerHub operates in general, which shapes both the pace of the work and the kind of examples that land well in an interview.

About the job

The skills that will be tested, explained

Written by our editorial team, not taken from the listing.

Also listed: Problem Solving, Active Listening, Email Support, Live Chat, Customer Relations.

Salary insight

This role advertises NGN 150K/mo. For a mid level position in Lagos, Nigeria, treat the top of the band as achievable only if you match nearly every requirement listed. If you are asked for expectations first, give a range whose bottom you would genuinely accept, and confirm what sits alongside base pay — bonus, pension, leave, and any allowance for commuting.

Browse our salary guides →

Where this role leads

1. 1Senior Customer Service Representative — depth in one area plus reliable delivery
2. 2Lead Customer Service Representative or Customer Service Representative Manager — the branch point between people and craft
3. 3Head of General function — three to six years out

How to apply for this role well

Tailoring your CV

• Put Customer Service, Communication, Problem Solving in the top third of page one. Most screens for a Customer Service Representative take under a minute, and recruiters read top-down.
• Mirror the language of the listing where it is honest to do so. If the advert says "Customer Service", write "Customer Service" — not a synonym an applicant tracking system will miss.
• Lead each bullet with a verb and close it with a number. "Managed reporting" is invisible; "Rebuilt weekly reporting for 12 branches, cutting prep time from 6 hours to 40 minutes" is not.
• The listing puts "Respond to customer questions through phone, email, and chat" first, which usually signals the day-one priority. Make sure one bullet on your CV maps directly to it.
• Keep it to two pages and export as PDF so your layout survives.

Your cover letter

• Open with the specific role and where you saw it: "I am applying for the Customer Service Representative role at CareerHub." No suspense, no throat-clearing.
• Paragraph two is the one that matters. Take a single requirement from the listing and give a concrete example of doing it, with the outcome.
• Show that you know something about CareerHub beyond its homepage — a product decision, a market they operate in, a recent change in general.
• Close with availability and a clear next step. Three to four short paragraphs, under 300 words, in the body of the email if you are applying by email.
• Never send the same letter twice. Reviewers can tell, and a generic letter is worse than none.

Before you hit send

• A CV tailored to this listing, saved as PDF with your name in the filename.
• A short cover note that names the role and one relevant result.
• Two referees who have agreed in advance to be contacted.
• Ten minutes to complete the application form on this page.

Build a CV with our free builder →

Interview preparation

• Prepare a two-minute answer to "why this role at CareerHub?" that references the company's work in general.
• Have three STAR stories ready — situation, task, action, result — that cover Customer Service and Communication.
• On Customer service: Role play with a difficult scenario, plus metrics questions.
• Expect at least one question about working on-site, especially how you keep work visible to people who cannot see your screen.
• Prepare two questions of your own. Good ones: what does success look like in the first 90 days, and what does the team find hardest right now?

Read the full interview guides →

Industry context

CareerHub works in General. As the organisation, that affects how the Customer Service Representative role is scoped: smaller teams tend to want breadth and a bias to action, larger ones want depth and evidence that you can work across functions. Candidates who research the sector — its customers, its regulation, its current pressures — interview noticeably better than those who research only the company.

CareerHub is a career and employment platform connecting job seekers with opportunities while providing useful career resources, workplace information, and professional development content.

More about CareerHub →

Frequently asked questions

Know someone right for this role?

Share the listing — they land on this page with the full description and can apply from here.

Similar jobs

Related reading

• How to write a resume that survives the first six seconds
• Behavioural interview questions and how to answer them
• How to negotiate salary without losing the offer
• How to spot a job scam before it costs you